Frequently Asked Questions
1. Services offered
What types of laundry services do you offer?
We offer a full range of laundry services, including wash, dry, fold, and delivery. We can also handle special requests, such as dry cleaning and ironing.
Do you offer dry cleaning or ironing services?
Yes, we do offer dry cleaning and ironing services. Please specify when placing your order.
Can you accommodate special requests or requests for delicate or valuable items?
Yes, we are able to accommodate special requests for delicate or valuable items. We recommend that you inform us of any such items when placing your order.
2. Order placement
How can I place an order for your laundry services?
Orders can be placed through our website or by calling our customer service line.
Can I place an order online or do I need to call?
You can place an order online through our website or by calling our customer service line.
Can I schedule recurring orders or do I need to place an order each time?
Yes, you can schedule recurring orders. You can specify the frequency when placing your order or by contacting our customer service line.
3. Payment
What forms of payment do you accept?
We accept all major credit cards, debit cards, and PayPal.
Can I pay online or do I need to pay when the laundry is delivered?
You can pay online when placing your order, or over the phone or pay when the laundry is delivered.
Do you offer any discounts or promotions?
Yes, we do offer discounts and promotions from time to time. Check our website or contact our customer service line for more information.
4. Pickup and delivery
What are your pickup and delivery times?
Our pickup and delivery times are Monday through Friday, between the hours of 9:00 am and 5:00 pm. We will do our best to accommodate special requests for pickup and delivery times, but we cannot guarantee that these requests will be met.
Can I request specific pickup and delivery times?
Yes, you can request specific pickup and delivery times, but we cannot guarantee that these requests will be met.
Can you pickup and deliver more frequently than once a week?
Yes, we can accommodate specific requests for more frequent pickup and delivery. Contact our customer service line for more information.
5. Cancellation and refunds
Can I cancel my order?
Yes, you can cancel your order up to 24 hours before your scheduled pickup time for a full refund.
What if I need to cancel my order after the 24 hours window?
If you cancel your order after the 24 hours window before your scheduled pickup time or if you fail to be present at the pickup location at the scheduled time, we will not be able to provide a refund.
Can I reschedule my order?
Yes, you can reschedule your order as long as it is done before the 24 hours window before your scheduled pickup time.
6. Damage and loss
Are you responsible for any damage or loss to my items?
While we take every precaution to ensure that your laundry is handled with care, we cannot be held responsible for any damage or loss to your items.
How can I ensure that my delicate or valuable items are handled properly?
We recommend that you inform us of any delicate or valuable items when placing your order. We will take extra care to ensure that these items are handled properly. Additionally, we recommend that you review our terms and conditions for more information on how we handle damage and loss.
How do I report damage or loss of an item?
If you notice any damage or loss to an item, please contact our customer service line as soon as possible. We will investigate and address the issue as soon as we can.
